01 Worldwide Delivery

CRSTKIN ships to most countries and regions worldwide. Available shipping methods, costs and estimated delivery times depend on the destination and will be displayed during checkout.

Some remote locations, military addresses, P.O. boxes or restricted regions may have limited delivery options. If we cannot deliver to your address, we will contact you and refund the affected order.

02 Order Processing

Orders are generally processed within 1–3 business days after payment is confirmed.

Orders placed during holidays, promotional events or periods of high demand may require additional processing time. A confirmation email will be sent after the order has been dispatched.

03 Delivery Time

Worldwide delivery generally takes approximately 7–20 business days after shipment.

Delivery estimates are not guaranteed. Customs inspections, weather, local carrier delays, peak-season demand, transportation disruptions and other circumstances outside our reasonable control may affect delivery.

04 Shipping Costs

Shipping charges are calculated according to the destination, delivery method and order details. The complete shipping charge will be shown before payment.

Free-shipping promotions, when available, are subject to the conditions displayed on crstkin.com.

05 Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Unless duties and taxes are expressly displayed as collected during checkout, they are not included in the amount paid to CRSTKIN.

When these charges are not collected at checkout, the recipient is responsible for paying them directly to the carrier or customs authority. CRSTKIN does not control or determine these charges.

Customers are responsible for confirming that purchased products may be legally imported into their destination.

06 Order Tracking

When tracking is available, we will email your tracking number after shipment. Please allow 24–48 hours for tracking information to update.

Tracking may temporarily pause while a package transfers between carriers or passes through customs. Items from the same order may arrive separately and have different tracking numbers.

07 Address Changes

Confirm that your name, street address, unit number, city, state or province, postal code, country, phone number and email address are correct before submitting an order.

To request a correction, contact us immediately at service@crstkin.com or call (852) 2549 9956.

Changes cannot be guaranteed after an order enters processing or ships. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.

08 Delays and Cancellations

If we cannot ship an order within the stated processing period, we will contact you and provide an updated estimate when available.

Depending on the circumstances and applicable law, you may choose to continue waiting or cancel the unshipped order for a refund.

09 Lost, Damaged or Missing Orders

If a package appears lost, arrives damaged or contains missing items, contact us with your full name, order number, tracking details and clear photographs when applicable.

If tracking shows “Delivered” but the package cannot be found, check the delivery area, ask household members or neighbors and contact the local carrier before contacting our support team.

10 Refused or Unclaimed Packages

Packages may be returned if customs charges remain unpaid, delivery is refused or the shipment is not collected.

Refunds for returned packages will be handled according to our Return & Refund Policy . Original shipping charges and nonrecoverable carrier, customs or return fees may be deducted where permitted by applicable law.