01 30-Day Return Policy

To qualify for a return, the item must be:

• Unused, unworn and in its original condition
• Returned with all tags, accessories and original packaging
• Accompanied by a receipt or other proof of purchase

Items that are used, altered, washed, damaged after delivery or returned without their original packaging may not qualify for a refund.

02 How to Request a Return

Before sending an item back, email service@crstkin.com and provide:

• Your full name
• Your order number
• The item you wish to return
• The reason for the return
• Clear photographs if the item is damaged, defective or incorrect

If the request is approved, we will provide return instructions and the authorized return address.

03 Return Shipping

For returns based on preference, size, color or change of mind, the customer is responsible for return shipping costs unless otherwise stated.

If an item arrives damaged, defective or incorrect, CRSTKIN will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.

Original shipping charges, expedited delivery fees, customs duties and import taxes are generally nonrefundable unless required by applicable law.

We recommend using a trackable shipping service. CRSTKIN is not responsible for return packages lost during return transit.

04 Damaged, Defective or Incorrect Items

Please inspect your order after delivery. Contact us within 7 days of delivery if an item is damaged, defective, incomplete or different from what you ordered.

Please provide clear photographs of:

• The product
• The issue or damage
• The shipping label
• The original packaging

After reviewing the request, we may offer a replacement, refund, store credit or another appropriate solution.

05 Nonreturnable Items

The following items generally cannot be returned unless they arrive damaged, defective or incorrect:

• Personalized or custom-made products
• Gift cards
• Items marked Final Sale
• Used, altered, washed or customer-damaged products
• Products without their original packaging or required accessories

Contact us before purchasing if you have questions about a product’s return eligibility.

06 Exchanges

The fastest way to receive a different item is to return the original product, if eligible, and place a new order after the return is approved.

If your order arrived damaged or incorrect, contact us before placing a replacement order.

07 Refund Process

Returned items will be inspected after arriving at the authorized return facility.

If approved, the refund will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the amount.

We will notify you if the return is approved, partially approved or declined.

08 Order Cancellations

To request a cancellation or order change, contact us as soon as possible.

We cannot guarantee cancellations after an order enters processing or has shipped. Once shipped, the order must follow the standard return process.

09 Late or Missing Refunds

If an approved refund has not arrived:

• Check your payment account again
• Contact your bank or payment provider
• Allow additional processing time for posting

If the refund is still missing, email service@crstkin.com .

10 Your Legal Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.