FAQ
Help Center
Frequently Asked Questions
Quick answers for a smoother shopping experience. Find helpful information about CRSTKIN products, worldwide delivery, order changes, returns and refunds.
✦ Products & Ordering
What types of products do you offer? +
CRSTKIN offers a curated collection of Christmas stockings, wired ribbons, window decorations, gift-wrapping accessories and other seasonal décor.
Will the product look exactly like the photos? +
We make every reasonable effort to display colors and details accurately. Slight variations may occur because of lighting, screen settings, fabric texture or handcrafted-style details.
How do I choose the correct product option? +
Review the product title, photographs, dimensions, color and selected option carefully before adding an item to your cart.
Can I change or cancel my order? +
Contact us as soon as possible at service@crstkin.com . We cannot guarantee changes or cancellations after an order enters processing or has already shipped.
◇ Shipping & Delivery
Do you ship worldwide? +
Yes. We ship to most countries and regions worldwide. Available delivery methods and shipping costs are displayed during checkout.
How long does shipping take? +
Orders are generally processed within 1–3 business days. Estimated worldwide delivery is 7–20 business days after shipment.
Delivery may take longer during holidays, customs inspections, severe weather or periods of high carrier demand.
How much does shipping cost? +
Shipping costs depend on the destination, delivery method and order details. The complete charge will appear at checkout before payment.
How can I track my order? +
When tracking is available, we will send a shipping confirmation email containing your tracking number. Please allow 24–48 hours for the tracking information to update.
Will I have to pay customs duties or import taxes? +
International orders may be subject to customs duties, import taxes or brokerage fees imposed by the destination country. Unless collected during checkout, these charges are the recipient’s responsibility.
Is holiday delivery guaranteed? +
Delivery before Christmas or another specific date is not guaranteed unless expressly stated at checkout. We recommend ordering seasonal products early.
Read our complete Shipping Policy .
↺ Returns & Refunds
What is your return policy? +
Eligible items may be returned within 30 days of delivery. Products must be unused, unwashed and undamaged, with their original packaging and accessories.
How do I start a return? +
Email service@crstkin.com with your full name, order number, reason for the return and photographs when applicable.
Do not return an item until you receive approval and the correct return address.
Who pays for return shipping? +
Customers are generally responsible for return shipping when an item is returned because of personal preference or a change of mind.
If an item arrives damaged, defective or incorrect, contact us so we can review the issue and provide an appropriate solution.
Can I exchange an item? +
The fastest way to receive another item is to return the original product, if eligible, and place a new order after the return is approved.
When will I receive my refund? +
Approved refunds are issued to the original payment method within 5–10 business days after the returned item is inspected. Your bank or payment provider may require additional processing time.
Which items cannot be returned? +
Personalized products, gift cards, final-sale items and products that have been used, altered, washed or damaged after delivery are generally nonreturnable.
Review the complete Return & Refund Policy .
! Order Problems
What if my item arrives damaged or incorrect? +
Contact us within 7 days of delivery and include your order number, a description of the issue and clear photographs of the product, packaging and shipping label.
Tracking says “Delivered,” but where is my package? +
Check the delivery area, ask household members or neighbors and contact the local carrier. If the package remains missing, contact our support team for assistance.
Why did my order arrive in separate packages? +
Items from the same order may ship separately because of product availability or fulfillment location. You may receive multiple packages and tracking numbers.
❄ Product Care
How should I care for my Christmas decorations? +
Keep decorations away from open flames, excessive moisture and prolonged direct sunlight. Spot-clean gently when necessary and store products in a clean, dry place after the holiday season.
Always follow any product-specific instructions displayed on the product page or packaging.
Have Another Question?
We’re Happy to Help
Email service@crstkin.com and include your name and order number when contacting us about an existing purchase.